Simple. Easy. Fast. Reliable.
- No contract required
- Specializing in business systems
- Rigorously pre-screened, certified, insured Gurus matched to your specific technology needs
- Same or next-day service to every ZIP code in the U.S.
- Automated service request system, billing and customer satisfaction follow-up
- Flexible monthly plan options
- 99.68% satisfaction rating
- Competitive pricing – regardless of urgency, time of day or type of work to be completed
To date, we’ve invested over $500,000 in a state-of-the art dispatch system that enables you and your employees to easily, quickly submit service requests, gain critical data about performance, and handle all billing.
Once your account is established, you and your employees can create requests for service 24×7, 365 days a year. If you have multiple offices or field locations, you can add your locations upfront or as you require service for each location. From that point forward, you never have to enter the location details again, so submitting a request for service can take a little as 30 seconds.
When you request service, our online system routes your request to all of the Guru offices that cover your service location, and the system keeps you informed every step of the way. It provides
- An initial confirmation number to track the request
- Up-to-the-minute status updates including request received, request confirmed, and schedule changes
- Completion reports
- Billing details
Our system goes even further by allowing you to
- View the Guru’s notes on the exact services provided and issues addressed
- Provide us with feedback on the service received using our Guru Review system
- Receive automated receipts or invoices via email with a backup copy available online 24×7
Unwavering focus on customer satisfaction
More importantly, all Gurus must maintain positive customer satisfaction ratings to continue as a partner. Each customer receives a satisfaction survey via email upon completion of the service request, and our organization proudly maintains a customer satisfaction rate of 99.68%.
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WE COVER NORTH AMERICA
We provide a complete, end-to-end solution to support your employees, your hardware, your software, and your systems.