Flexible service models for any type of business
Whether your business is very small or very large, we offer an affordable technical support plan to meet your needs. In fact, we’re known for our flexible, well-designed service plans to support all of the technology you use in your company.
To minimize your monthly fixed costs, just call us when you need us — we’ll send an experienced, certified, insured business technology Guru to your office as quickly as possible, usually within one business day. We can also solve many problems via remote support.
In our on-demand model, you’ll only pay for the service you receive. After the first hour, Gurus2go bills down to the quarter hour, not the nearest half hour or hour like many other providers.
Some companies begin their Gurus2go program in the on-demand model and move to a monthly maintenance agreement as the installation base or company grows.
Monthly service agreements
If you’re looking for computer support at a fixed cost, our service agreements provide you the ability to budget and forecast your computer maintenance costs and provide a substantial discount over our per call service. Our business customers that have subscribed to a service agreement automatically receive priority service when requesting service.
Ongoing technical support plans
Learn about our individual service plans below, or — better yet — contact us and we’ll discuss the best program for your business. We customize all of our programs to meet your specific needs.
|Plan||Hours||Type*||Service level||Other benefits|
|Business day||M-F 8-5**||R||As quickly as possible||Your IT staff can access our documentation|
|Comprehensive||M-F 8-9**||R + O||Remote diagnosis within 2 hours; on-site arrival within 4 hours||Your IT staff can access our documentation|
|24×7||24x7x365||R + O||As quickly as possible||Your IT staff can access our documentation|
|Enhanced 24×7||24x7x365||R + O||Remote diagnosis within 2 hours; on-site arrival within 4 hours||Your IT staff can access our documentation|
|Mission critical 24×7||24x7x365||R + O||Guaranteed hardware resolution within 6 hours||SLA with monitoring|
24 x 7
|24x7x365||R + O||Software: 2-hour response; hardware: 4-hour on-site response||SLA, monitoring, proactive account management|
* R = remote; O = onsite
** excluding holidays
Hardware-specific support plans
- Printer maintenance kit plan: Ongoing printer maintenance services with next-day emergency service in the event that the printer is malfunctioning.
- One-time printer replacement plan: A two-year insurance policy in which we will replace your malfunctioning printer with a new or like-new model.
- Return service plan: Replacement service for your non-mission-critical hardware devices.
- Deployment support: For planning, installation and support of a new technology installation.