Flexible options for your business
We can customize our services for your specific needs without compromising your schedule or budget. We use a precise methodology to develop the right programs for our clients. First, our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program to fit your needs.
Standard monthly contract plans
When we develop a custom solution for you, we’ll use these plans as a starting point .
Ongoing technical support plans
- Business day technical support: An affordable software support plan offering remote diagnostic service Monday-Friday, 8am-5pm.
- Comprehensive support: For support on Monday-Friday, 8am-9pm, excluding holidays.
- 24×7 technical support: 24 x 7 x 365 service and shared technical documentation so your IT staff can access our knowledgebase.
- Enhanced support: 24 x 7 x 365 service offering a remote diagnosis within 2 hours and on-site service (if needed) within 4 hours.
- Mission critical service: Our most robust plan offering a dedicated support staff, 24 x 7 x 365 coverage, and a service level guarantee.
- Proactive 24 x 7 response: Adds a proactive account management function in which we help you with inventory management, release management, monitoring, and guaranteed SLAs such as 2-hour resolution on software issues and 4-hour resolution on hardware issues.
Hardware-specific support plans
- Printer maintenance kit plan: Ongoing printer maintenance services with next-day emergency service in the event that the printer is malfunctioning.
- One-time printer replacement plan: A two-year insurance policy in which we will replace your malfunctioning printer with a new or like-new model.
- Return service plan: Replacement service for your non-mission-critical hardware devices.
- Deployment support: For planning, installation and support of a new technology installation.